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Support

We're here to help.
Contact us: email support@cosmeticchecker.app and we'll get back to you as soon as we can. Including your device model and iOS version helps us help you faster.

Frequently asked questions

What do I get for free, and what needs Pro?

You can try Cosmetic Checker and see how it works. Unlimited scanning and full results are part of Cosmetic Checker Pro, available as Monthly ($6.99), Yearly ($49.99 with a 3-day free trial), or a one-time Lifetime purchase ($99.99).

How do I cancel or manage my subscription?

Subscriptions are managed through your Apple ID, not inside the App. On your iPhone, open Settings → tap your name → Subscriptions, choose Cosmetic Checker, and manage or cancel there. If you cancel, you keep Pro until the end of the current billing period. Deleting the App does not cancel a subscription.

I paid but Pro isn't showing up.

Open the App, go to the paywall, and tap Restore. Make sure you're signed in with the same Apple ID you used to purchase. If it still doesn't unlock, email us and we'll sort it out.

How does scanning work?

Scan a product's barcode, or snap a photo of its ingredient label. Cosmetic Checker identifies the product, reads the ingredients, and generates a plain-English breakdown and a 0–10 clean score — personalized to the concerns you chose during setup.

How accurate are the results?

Results are AI-generated using public and community ingredient data, which can be incomplete or out of date, and formulations change over time. Treat results as a helpful starting point, not the final word — always check the product's own label, and consult a professional for health decisions. See our Terms for the full disclaimer.

Do I need an account? What about my data?

No account needed. Your onboarding answers and scan history stay on your device. When you scan, ingredient information is sent to our secure service to generate a result. We don't sell your data. Read the details in our Privacy Policy.

Is this medical advice?

No. Cosmetic Checker is for educational purposes only and is not a substitute for a qualified healthcare professional. If you have a medical concern, allergy, or reaction, please consult a professional.

Still stuck?

Email support@cosmeticchecker.app — a real person will read it.

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